Jeff Hunt

Regardless of whether your customers repair tractor tires or nuclear reactors, a poor first-time fix rate is an early indicator of disgruntled customers, likely customer attrition, and reduced profitability. So how can distributors support first-time fix success? By improving parts identification. More than 50% of service jobs requiring a second or third visit are the result of not having the right part for the repair.

Heritage Parts, the leading online provider of commercial kitchen replacement parts, recently partnered with Snap36 to create 360° images to advance parts identification for more than 60,000 parts. During this presentation you’ll hear from Heritage Parts and Snap36 on why comprehensive parts identification is the most essential ingredient in driving first-time fix success.

This is your opportunity to break into small groups and brainstorm with your peers on specific topics around digital marketing and eCommerce. Please choose two discussions for 30 minutes each.

Rob Green, Director of Sales & Marketing, Amazon Business

Table 2: Identifying Challenges in Scaling Your eCommerce Business

Aaron Sheehan, Solutions Architect, Classy Llama

Table 3: Using B2B Commerce to Transform Your Business and Grow Revenue
Brian Wagner, Vice President, Cloudcraze

Table 4:
Rob Stowell, Director of Sales & Alliances, Codifyd

Aamir Burki, Principal Practice & Consultant Lead, Digital Strategy, Codifyd

Table 5: Why PIM Implementations Alone Do Not Deliver ROI
Dino Eliopulos, Managing Director Client Services, Earley Information Science

Table 6: What Manufacturers & Distributors Need to Know About Modern App Development in Today's API Economy

Bill Osteraas, Sales & Business Development, OrderCloud.io

Table 7: Beyond Responsive, Building a Native Mobile Strategy
Randy Higgins, VP Digital Strategy & Business Development, Insite Software
Brian Strojny, Founder/Sr. Vice President, Insite Software

Table 8: Developing A Scalable Platform Strategy For Today’s Needs And Tomorrow’s Growth
Andrej Maihorn, VP Customer Innovation Americas, Intershop

Table 9:
Suchit Bachalli, President, Unilog

Table 10: Manufacturers: Product Pages Are Your Digital Front Door
Paul Wlodarczyk, Product Information Practice Lead, Dakota Systems

Table 11: Leveraging Business Intelligence to Drive Growth
Shannon Hane, Director of Product Marketing, Magento Commerce
Lucas Taddonio, Sr. Solutions Consultant, Magento Commerce

Table 12: Gaining an E-Commerce Advantage with Enhanced Product Content
Jeff Hunt, CEO, Snap36

Table 13: The Seven Key Capabilities of CX Leaders
Gregg Sampson, Director of Digital Strategy, Perficient Digital