Akin Tosyali

Director, Digital Marketing
WW Grainger

Check out the incredible speaker line-up to see who will be joining Akin.

Download The Latest Agenda

Engagement & Customer Experience Optimization

Tuesday, September 5th, 2017

15:10 Panel Revolution: Mastering the Customer Journey: Creating an Insight-Driven Experience

Take your customer experience to the next level in this interactive panel. See how industry leaders are utilizing the data available to them to create the best possible customer journey and solidify their customer loyalty.

• Leveraging data and analytics enhance your customer experience
• Using data as the foundation to create these experiences
• Understanding and responding to changing customer behaviors
• Mapping the customer journey to increase loyalty